How Apple Handles Customer Outcries

Apple has long eschewed focus groups and popular opinion. But even Apple and CEO Steve Jobs may not always know best. Sometimes, the company has revisited its decisions in light of user outcry?though certainly there are times that user complaints haven?t spurred any Apple changes.

Source: http://feeds.pcworld.com/click.phdo?i=e09096253c625d82b7dc9366f7669b57

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